This policy only applies to DV PAY APP related products and services
Release and effective date of this version update: May 09, 2023
This policy will help you understand the following:
【JIN HONG ZHEN TECHNOLOGY PLC.】(registered address:【#38 St:468 Sangkat Toul Tum Poung 2 Khan Chamkarmorn Phnom Penh Cambodia】, hereinafter referred to as "we") respects and protects your privacy. When you use our DV PAY APP (hereinafter referred to as DV PAY) related products and services, we will collect, store, use and provide your personal information in accordance with the DV PAY Privacy Policy (hereinafter referred to as "this Policy"). At the same time, we will explain to you through this policy how we provide you with services to access, update, manage and protect your information. We strive to use easy-to-understand, concise and concise language, and use bold font to remind you of the terms of this policy that have a significant relationship with your rights and interests. This policy is closely related to your use of our services. Before using DV PAY related products and services, please carefully read and understand the entire content of the "DV PAY Privacy Policy" and make the choices you think are appropriate.
In order to comply with national laws, regulations and regulatory requirements (for example: real-name system management, fulfillment of anti-money laundering responsibilities, and risk prevention measures), and to provide you with services and improve service quality (for example: support us in developing new products or improving the functions of existing products), to provide and recommend better or suitable services for you), we need to collect, store, use and provide your information to the outside world, while better protecting your account and financial security.
This policy requires the collection, use, storage and external provision of your personal information in accordance with local national laws and regulations.
If you have any questions, comments or suggestions about the content of this policy, you can contact us by dialing the customer service number 885883231888
When you use DV PAY and related services, we need to collect some of your information in the following situations to provide you with services, improve our service quality, protect your account and fund security, and comply with national laws, regulations and regulatory requirements :
(1) When you register a DV PAY account, you need to provide your mobile phone number and a verification code. When using DV PAY services, you need to provide your mobile phone number as the account login name. When logging in, we also need your hardware serial number, unique The device identification code is used to verify the account number and password to complete the login.
(2) In order to fulfill legally mandatory obligations and regulatory requirements (including anti-money laundering obligations and real-name system management requirements), you need to complete the real-name authentication process when you open an account and use the credit card collection service: In order to complete the real-name authentication process, you need to provide your name, valid ID number, bank card number, mobile phone number reserved by the bank, and dynamic verification code to complete the verification; we will verify the aforementioned information with the issuing bank, and at the same time, in order to verify the accuracy and completeness of the information you provide, we We will check with state agencies, financial institutions, enterprises and institutions that legally retain your information; if we need to collect your information from the aforementioned verification agencies during the verification and verification process, we will ask the relevant verification agencies to explain their information in accordance with laws and regulations. source of personal information, and confirm the legitimacy of the source of personal information. If you do not provide the aforementioned information, you may not be able to use the corresponding services.
(1) In order to protect the security of your account and funds, when you need to retrieve your password, we need to verify your mobile phone number and dynamic verification code.
(2) In order to improve the security of your use of our services and prevent your funds and personal information from being obtained by criminals, we need to record the service type, method and related operation information you use, such as: device model, IP address, device IMEI serial number, device software version information, device identification code, device identifier, location, network usage habits, and other service-related log information. If you do not agree to provide the aforementioned information, you may not be able to complete the risk control verification.
(1) Device status, used to determine the device identification code to ensure the security of account login. After the authorization is refused, some functions such as message push will not work normally.
(2) Storage permission, which is used to cache texts and images generated during your use of DV PAY, and some functions such as system update downloads will not work normally after authorization is denied.
(3) The camera is used for ID card identification, bank card identification, code scanning, and picture uploading. Our company does not keep information about the functions related to your application mobile terminal. After the authorization is refused, the above functions will not be available.
(4) Photo album, which is used for scanning codes and uploading pictures. The picture information obtained by our company is encrypted and stored in the database. After the authorization is denied, the above functions will not be available.
(5) Geographical location, to obtain your geographical location, which is mainly used for risk control of DV PAY transactions and obtaining surrounding preferential information. After the authorization is refused, the above functions may not work normally.
(6) Network communication, used to communicate with the server. After the authorization is refused, all functions of DV PAY cannot be used. Our system background saves the network information of the equipment used by customers during transactions, including IP and port information.
(7) Make a call (CALL_PHONE) for DV PAY to contact customer service. After the authorization is denied, the above functions may not work normally.
(8) Modify the WiFi status (CHANGE WIFISTATE). It is used to obtain the network connection mode in time when the WiFi status changes, notify the user of the network status switch and send it to the backend. After the authorization is denied, the above functions may not work normally.
(9) Modify the network state (CHANGE NETWORK STATE). It is used to obtain the network connection mode in time when the network state changes, notify the user of the network state switch and send it to the backend. After the authorization is denied, the above functions may not work normally.
(10) Read the list of installed applications. We will collect the information of the installed application list of your end user's system, which is used to call up the social platform APP in your end user's device to realize third-party social sharing. The system background does not save your installed applications. Installed application list information. After the authorization is denied, the above functions may not work normally.
(11) Obtain the running process information, we will obtain the running process information of all third parties through the system package manager, so as to obtain the relevant version information of the application itself through the corresponding package name: Umeng Push SDK will also obtain The running process information is adapted to the target system and push method, and the system background does not save your running process information. After the authorization is denied, the above functions may not be available.
The above functions may require you to enable our company to access your device, storage, camera (camera), photo album, geographic location (location information), and network communication in your device to realize the collection of information involved in these functions Please note that when you enable these permissions, you authorize our company to collect and use this information to achieve the above functions. If you cancel these authorizations, our company will no longer continue to collect and use your information. At the same time, however, it cannot provide you with the above-mentioned functions corresponding to these authorizations.
(1) Directly related to national security and national defense security;
(2) Directly related to public security, public health, or major public interests;
(3) Directly related to criminal investigation, prosecution, trial and execution of judgments;
(4) It is difficult to obtain your own consent for the purpose of safeguarding your or other people's life, property and other major legal rights and interests;
(5) The collected personal information is disclosed to the public by you;
(6) Collect personal information from legally disclosed information, such as: legal news reports, government information disclosure and other channels;
(7) It is necessary to sign and perform the contract according to your request;
(8) Necessary for maintaining the safe and stable operation of the services provided, such as: discovering and handling product or service failures;
(9) Other circumstances stipulated by laws and regulations.
When we provide you with other business functions, we will separately explain the scope and purpose of information collection to you, and collect and provide corresponding services after obtaining your consent. Necessary for your information. We will use, store, provide and protect your information in accordance with this policy and the corresponding user agreement: if you choose not to provide the aforementioned information, it will not affect your use of payment services.
In order to provide you with an easier access experience, when you access or use services provided by mobile terminals, we may identify you through small data files. This can save you the need to repeatedly enter registration information, or help you judge Your account security status. These data files may be cookies, other local storage provided by your browser or associated applications (hereinafter referred to as "Cookies"). Please understand that some of our services can only be realized by using cookies. If your browser or browser add-on services allow, you can modify the acceptance of cookies or refuse to use cookies. The "Help" section in the toolbar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have your browser notify you when you receive a new cookie, or how to turn off cookies altogether. Furthermore, you can deactivate or delete similar data used by browser add-ons (eg Flash cookies) by changing the settings of the browser add-on or by visiting the provider's website. However, this action may affect your safe access to our website and use of the services we provide in some cases.
If you use services provided by third parties other than DV PAY through our APP, we cannot guarantee that these third parties will take protective measures in accordance with our requirements, and try our best to ensure the security of your account so that you can get more secure Access experience, we may use a dedicated network protocol and proxy technology (hereinafter referred to as "dedicated network channel" or "network proxy"). Using a dedicated network channel can help you identify high-risk sites known to us, reduce the resulting risks of phishing, account leakage, etc., and at the same time help protect the common rights and interests of you and third parties, and prevent criminals from tampering with you and you Normal service content between third parties who wish to access, such as: advertisement injection caused by insecure routers, illegal base stations, etc., illegal content tampering, etc. During this process, we may also obtain and save relevant information about your computer, such as IP address and hardware ID.
1. In order to comply with national laws, regulations and regulatory requirements, to provide you with services and improve service quality, or to protect your account and fund security, we will use your information in the following situations:
(1) To achieve the purpose described in "How We Collect Personal Information" in this policy;
(2) In order to ensure the stability and security of the service, we will use your information for identity verification, security protection, fraud monitoring, prevention or prohibition of illegal activities, risk reduction, archiving and backup purposes;
(3) Report to relevant departments in accordance with laws, regulations or regulatory requirements;
(4) Invite you to participate in customer research related to our products or services;
(5) We will conduct comprehensive statistics, analysis and processing of your information in order to provide you with more accurate, personalized, smooth and convenient services, or help us evaluate, improve or design products, services and operating activities, etc. The information provides you with marketing activity notifications. If you do not want to receive such information, you can turn off the application's message push function in the mobile application management according to your needs.
2. When we want to use the information for other purposes not specified in this policy, we will seek your consent again in the form of confirmation agreement, copy confirmation actions in specific scenarios, etc. in accordance with the requirements of laws, regulations and national standards.
(1) Business sharing
We promise to keep your information confidential. Unless otherwise stipulated by laws, regulations and regulatory authorities, we will only share your information with third parties in the following circumstances. Third parties include our affiliates, cooperative financial institutions and other partners. Before providing information to a third party, we will use commercially reasonable efforts to assess the legality, legitimacy, and necessity of the third party's collection of information. We will sign relevant legal documents with third parties and require third parties to abide by laws and regulations when processing your personal information, and try our best to require third parties to take protective measures for your information.
①In order for you to complete the transaction and realize the purpose of the transaction, we need to provide the transaction number and related payment information to your transaction counterparty, and your transaction counterparty can view part of your registration information during the payment process or after the payment is successful;
②Some products or services may be provided by third parties or jointly provided by us and third parties. Therefore, only by sharing your information can we provide the products or services you need.
③If you choose to participate in an activity jointly carried out by us and a third party, we may share with it the information necessary for the completion of the activity, which is generated during the activity, so that the third party can issue you prizes or provide you with services in a timely manner. According to the requirements of laws and regulations or national standards, what kind of personal information will be provided by the third party after clearly informing you on the event rules page or through other means:
④With your explicit consent in advance, we will share your information with third parties within the scope of laws and regulations that do not violate public order and good customs, and in accordance with your authorization.
(2) Complaint handling
When you complain about others or are complained by others, in order to protect the legitimate rights and interests of you and others, we may provide your name, valid ID number, contact information, and relevant content of the complaint to the consumer rights protection department and regulatory agencies for timely Resolve complaints and disputes, except for those expressly prohibited by laws and regulations.
We will not transfer your personal information to any company, organization or individual, except in the following cases:
(1) Obtain your explicit consent in advance;
(2) According to laws and regulations or mandatory administrative or judicial requirements;
(3) When it comes to asset transfer, acquisition, merger, reorganization or bankruptcy liquidation, if personal information transfer is involved, we will inform you of the relevant situation and require new companies and organizations that hold your personal information to continue to be subject to this policy constraints. If the purpose of using personal information is changed, we will require the company or organization to obtain your explicit consent again.
In principle, we will not disclose your information to the public, except that the mobile phone number or login name of the winner will be desensitized when announcing the list of winners. If public disclosure is really necessary, we will inform you of the purpose of public disclosure, the type of information to be disclosed and the sensitive information that may be involved, and obtain your explicit consent. After the storage time limit is exceeded, our company will dename the personal information.
In order to improve the efficiency of information processing, reduce the cost of information processing, or improve the accuracy of information processing, we may entrust competent affiliated companies or other professional institutions to process user information on our behalf, but we will require written agreements, on-site audits, etc. The entrusted company abides by strict confidentiality obligations and takes effective confidentiality measures, and prohibits it from using such information for purposes that are not authorized by you. When the entrustment relationship is terminated, the entrusted company will no longer store personal information. We promise to take responsibility for this.
(1) Directly related to national security and national defense security;
(2) Directly related to public security, public health, or major public interests;
(3) Directly related to criminal investigation, prosecution, trial and execution of judgments;
(4) For the protection of your or other personal life, property and other major legal rights, but it is difficult to obtain your consent;
(5) Personal information that you disclose to the public by yourself;
(6) Personal information collected from legally disclosed information, such as: legal news reports, government information disclosure and other channels.
During your use of our services, in order to allow you to access and manage your personal information more conveniently and protect your right to cancel your account, we have provided you with corresponding operation settings in the product design, you can refer to the following guidelines operate.
(1) Directly related to national security and national defense security:
(2) Directly related to public security, public health, or major public interests;
(3) Directly related to criminal investigation, prosecution, trial and execution of judgments;
(4) There is sufficient evidence that you have subjective malice or abuse of rights;
(5) Responding to your request will cause serious damage to the legitimate rights and interests of other individuals and organizations;
(6) Those involving commercial secrets.
In accordance with relevant Chinese laws, regulations and regulatory requirements, our company guarantees that you exercise the following rights with respect to your personal information: (1) Access, correct and update your personal information You have the right to access, correct, and update your personal information through our DV PAY APP and other channels, unless otherwise stipulated by laws, regulations, and regulatory policies. You are responsible for updating your personal information in a timely manner. Before you modify your personal information, our company will verify your identity. After you log in to the DV PAY APP, you can modify the login password and payment password in "My-Account Security".
Please note that the counterparty to your transaction, the operator of the third-party website you visit, the third-party service accessed through us, and the third party that receives your personal information from us may have their own privacy protection policies; when you view When using web pages created by third parties or using applications developed by third parties, these third parties may place their own cookies or pixel tags, which Cookies or pixel tags are not under our control, and their use is not governed by this policy. We will use commercially reasonable efforts to require these subjects to take protective measures for your personal information, but we cannot guarantee that these subjects will take protective measures in accordance with our requirements, please contact them directly to obtain information about their privacy rights Details of the policy. If you find that the webpages created by these third parties or the applications developed by third parties are risky, you are advised to terminate the relevant operations to protect your legitimate rights and interests.
All services of our company's DV PAY are applicable to this policy.
When the following major changes occur, we will update this policy in due course;
(1) Our basic situation changes, for example: owner changes caused by mergers, acquisitions, and reorganizations;
(2) The scope, purpose, and rules of collecting, storing, and using personal information change;
(3) The object, scope, and purpose of providing personal information to the outside world change;
(4) Changes in the way you access and manage personal information;
(5) Changes in data security capabilities and information security risks;
(6) Changes in channels and mechanisms for user inquiries and complaints, as well as external dispute resolution agencies and contact methods;
(7) Other changes that may have a significant impact on your personal information rights.
(8) We may revise this guide in due course. When the terms of the guidelines are changed, we will show you the changed guidelines in push notifications, pop-up windows or other appropriate forms when you log in and update the version.
(9) To view this privacy policy, please visit the path [My] - [About Us].
The titles of all clauses in this policy are for convenience of reading only, and have no actual meaning in themselves, and cannot be used as the basis for interpretation of the meaning of this policy.
When you have other complaints, suggestions, or issues related to personal information of minors, please contact us by contacting customer service: 885883231888. We will review the issues involved as soon as possible, and complete the review and processing within fifteen days after verifying your user identity.
Your support means the world to us! Thank for contacting us. We would love to hear your thoughts or feedback on how we can improve your experience!
N 90 street 274, Sangkat Boeng Keng Kang Ti 1, Khan Boeng Keng Kang, Phnom Penh, Cambodia
service@dvpay.net
Business Hours
Monday to Friday - 8AM - 5PM
Saturday to Sunday - Closed
+855 PP 883231 888 / SHV 883323 888